Faq

1. How do I shop on your website?

You can either shop on a guest account or your own account. If you shop on your own account, you will have to create an account for yourself. The benefit of having your own account is to view your shopping history, track order, save time to put in contact information and make changes on your address and phone numbers. Or you can just use the guest account to do one-time shopping.

2. How do you charge shipping fees?

If  you order products like plastic wares, PCR reagents, and DNA/RNA isolation kits, which has stocked in our warehouse, we only charge local fees.

a. $5 for Toronto, b. $15 for Guelph and Hamilton, c. $20 dollar for Kingston. d. whatever is incurred by using Canada Post for other areas in Canada.

If you order products like Elisa kits, Proteins, Antibodies and growth factors, which ivolve importing from outside Canada, you will have to contact us to confirm the shipping cost.

3. How long does it usually take to deliver our order?

Depending where you are. For Toronto, it usually takes one to 3 days.

4. Refund Policy

Biomart is just a distributor. All refund policies are in line with those provided by suppliers. However, Biomart does charge 30% of sales price for processing and handling. Shipping fee is not included in the refund.